Graphic Design Portfolio

Resume Writing

By CRAIG KUNCE

Writing Your Resume - Telling Your Story

Writing a resume can be frustrating. How much do I write? How do I write so it sounds professional, but not too cheesy? How much detail should I include? A seasoned advertising executive (who was previously a journalist) once told me that advertising is like journalism—just tell the story. In his case he sold products and services, but he still focused on telling each product’s story and how they could benefit a customer. In our case, a resume is a form of personal advertising, so I find it best to just tell your own professional story, as clearly and as succinctly as possible, and tell potential employers how you can benefit them.

I have provided resume categories below that I find helpful when I interview people. They help organize each person’s story into easy-to-read chunks of valuable information. I have a friend who recently retired as a Vice President of Human Resources. He found the summary of qualifications category most helpful when they would receive 100+ resumes for one job posting. He especially liked the information in bullet-points, because they were short, to-the-point, and allowed him and his staff to quickly learn if each candidate was initially qualified and was worth a second look and possibly an interview.

Helpful Suggestions

In order to help you with your wording, descriptions, and design I have provided several sample resumes for you to review. While there is no one way to write a resume, there are better ways. Keep writing and re-writing yours until is sounds clear and professional, and you are proud of it. It will be difficult, good writing always is, but it will be worth your efforts.

Here are some “before and after” examples that may help you when you begin writing your Experience category.

Make each responsibility sound professional and meaningful. Use short sentences, and do not exaggerate. Try to begin each sentence with words that describe your duties. These words, like responsibility, trusted, trained, performed, managed, etc., help to quickly define your role and set a positive tone.

And remember to be as specific as possible with each job responsibility. The more detailed your answer, the more informative it will be to your interviewer. And the more it will demonstrate that you have valuable skills that you will use at your new job.


Before

  • Customer service phone rep

After

  • Dealt directly with customers over the phone to solve problems with their products
  • Handled an average of 30 customer calls per hour

 

Before

  • Made pizzas and bread sticks

After

  • Prepared meals and met tight deadlines in a fast-paced environment
  • Managed both the food prep area and the register during dinner rush

 

Before

  • Worked in a factory or assembly plant

After

  • Performed several complex jobs on a fast-paced muffler production line
  • Worked successfully in a 10-member team environment
  • Worked with other team members to meet weekly quota of 1000 completed mufflers

 

Before

  • Ordered paper cups and plates monthly

After

  • Solely responsible for maintaining and ordering all store inventory including dining, cooking, packaging and takeout supplies

 

Before

  • Manager at night when the boss would leave

After

  • Closing responsibilities, including store lock up, nightly cash deposit, and preparing store for the next morning
  • Responsible for the entire store when day manager left at 5:00 p.m.

 

Before

  • Called people at home to sell products

After

  • Contacted perspective costumers from a designated phone list
  • Explained product’s benefits and advantages to convince customers to buy our products
  • Targeted several different demographic and geographic regions of the United Stated

 

Before

  • Dealt with money

After

  • Responsible for timely evening cash deposits to the bank
  • Trusted with bank deposits, a store key and access to the store safe

 

Before

  • Vacuumed the floors and mopped the entry way each night

After

  • Maintained a clean, safe and organized work area
  • My work area has remained accident free for my 3 years of employment

 

Before

  • Customer Service-Dealt with or answered calls from angry people

After

  • Answered 30–40 calls per hour from newspaper customers in the Los Angeles area
  • Maintained a positive attitude during stressful situations
  • Decided which discounts and coupons to send customers as compensation for lost papers

 

Before

  • Poured concrete/carpenter/laborer

After

  • Performed several different jobs on the construction site including cement mixing and finishing, wall framing, dry-walling, and finish carpentry work
  • Responsible for the productivity and efficiency of a 3-person work crew
  • Site management responsibilities

 

Before

  • Showed new employees around

After

  • Responsible for training new employees on all equipment and dept. processes
  • Trained 30 new employees in my two years of employment